Return Policy
Returns
We‘re bummed if you‘re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .
1. Please contact Customer Service on our site or via email at service@shopmotf.com, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. The refund will be issued to your original payment account. Once your refund has been issued, you will receive a confirmation email.
There are two return methods:
1. Return label (Return via USPS)
Use our return label to postmark your return within 30 days of delivery, a $7.99 fee will be deducted per return package. Note:
If you are going to return multiple items from one order, please return them together using one Return label to avoid additional fees.
2. Self-Sending
(Return by yourself with your own shipping method and at your own cost.)
Return Conditions
1. You have 30 days to decide if an item is right for you, if you would like to return the item please contact us within 30 days of delivery.
2. The following items cannot be returned: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags, and mermaid blankets).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non products.
Note:The original shipping fee is non-refundable.
Return Address
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.